Guarantee on the Products You Buy

Warranty Terms and Conditions

All refurbished computer, mobile or repairs which have been bought or repaired in store have a 6 month warranty from the point of sale or repair. This warranty excludes battery life and malicious damage, e.g. liquid damage, physical damage (broken screen casing). The warranty does not cover any damage or problems caused by you. The 6 month warranty covers any issues which we may have missed before selling to you.
For our full Warranty Terms and Conditions please click here.


If the item develops a fault within the 7 days of purchase we will offer a refund or an exchange. After the 7 days you will have the option to either, be repaired or replaced to the similar value or description. If the warranty seal is any way damaged, tampered with or missing the warranty will be void. If returning an item for a refund/exchange please remove all data or a £20 admin fee will apply. You must have your purchase receipt for any of the above services. We are not permitted to reprint receipts once the original receipt is given. If you fail to provide your receipt, we reserve the right to deny the refund, repair or swap.


All new products have a 12 months limited warranty. Any faulty items must be returned with its original packaging and receipt. Any faulty items must be returned in a “returnable”condition i.e packaging opened correctly, internal packaging still present. Items purchased in mistake will not be refunded. Our staff will try and help you the best way we can but its your responsibility to ensure you purchase the right item. All members of staff have the right to refuse any sale and will not tolerate abusive behaviour.

A Note From Us

The Laptop Shop thanks you for your custom, and if you wish to return your item we greatly apologise. We try our hardest in providing you with the best service we can, offering great quality products at low costs.

If we have missed anything when selling you a product, which causes it to be faulty, we are happy to replace or refund your item within the 30 days. After the 30 day period the terms and conditions will apply stated above.

Thanks again,

The Team at The Laptop Shop (South West) LTD